Ring Video Doorbell Pro Not Connecting

The Ring Video Doorbell Pro has become a popular choice for homeowners seeking to enhance their home security and convenience. With its advanced features and seamless integration into smart home systems, the Ring Video Doorbell Pro offers the promise of increased peace of mind. However, like any technological device, it is not immune to occasional connectivity issues. If you find yourself facing the frustrating problem of your Ring Video Doorbell Pro not connecting, don’t worry – this comprehensive troubleshooting guide will walk you through the steps to resolve the issue. And if you need further assistance, we’ll explain how to contact Ring’s Setup Camera support for expert help.

ring video doorbell pro not connecting

Common Reasons for Connectivity Issues

Before we dive into troubleshooting, it’s important to understand some of the common reasons why your Ring Video Doorbell Pro might not be connecting:

  1. Wi-Fi Signal Strength: Insufficient Wi-Fi signal strength at the installation location can lead to connectivity problems. Walls, distance from the router, and interference from other devices can weaken the signal.
  2. Power Supply: The Ring Video Doorbell Pro requires a constant power supply. Insufficient or unstable power can cause the device to disconnect or operate erratically.
  3. Network Configuration: Incorrect network settings, such as an incorrect Wi-Fi password or router configuration, can prevent the doorbell from connecting to the internet.
  4. Interference: Other electronic devices or neighboring Wi-Fi networks operating on the same frequency can interfere with the Ring doorbell’s connection.

Troubleshooting Steps

Follow these steps to troubleshoot and resolve connectivity issues with your Ring Video Doorbell Pro:

  1. Check Wi-Fi Signal Strength: Ensure that your doorbell is within a reasonable range of your Wi-Fi router. If the signal is weak, consider installing a Wi-Fi range extender to improve coverage.
  2. Power Supply: Verify that your doorbell is receiving adequate power. If your existing doorbell wiring is insufficient, consider upgrading the transformer or using the provided power kit.
  3. Update Firmware: Ensure that your Ring Video Doorbell Pro is running the latest firmware version. You can check for updates using the Ring app on your smartphone.
  4. Reduce Interference: Minimize interference by placing the router away from other electronic devices and adjusting its channel settings. Consider using a Wi-Fi analyzer app to identify less crowded channels.
  5. Reset and Reconfigure: If none of the above steps work, try resetting the doorbell to its factory settings and reconfiguring it from scratch.

Contacting Setup Camera Support

If you’ve exhausted all troubleshooting steps and your Ring Video Doorbell Pro still refuses to connect, it’s time to seek expert help from Ring’s Setup Camera support. Here’s how to get in touch:

  1. Visit the Ring Support Website: Go to Ring’s official website and navigate to the “Support” section.
  2. Search for Solutions: Use the search bar to look for articles or guides related to connectivity issues with the Ring Video Doorbell Pro.
  3. Contact Support: If you can’t find a solution on the website, look for options to contact Ring’s support team. This might include live chat, email support, or a helpline.
  4. Provide Details: When reaching out to support, be sure to provide detailed information about your setup, the troubleshooting steps you’ve taken, and any error messages you’ve encountered.


The Ring Video Doorbell Pro is a valuable addition to your smart home, offering security and convenience at your doorstep. While connectivity issues can be frustrating, they are not insurmountable. By understanding the potential causes of these problems and seeking help when needed, you can ensure that your Ring Video Doorbell Pro functions as intended, providing you with peace of mind and enhancing your home security. So, don’t hesitate to contact Ring customer support and get your Ring Video Doorbell Pro back online and working seamlessly.

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