Eufy Camera Offline: Troubleshooting and Solutions [2023]

Eufy cameras have gained popularity as reliable and user-friendly home security devices. However, like any technology, they can encounter issues from time to time. One frustrating problem that Eufy camera users may encounter is the “Eufy Camera Offline” error. This error can lead to gaps in your home security coverage and cause concerns. In this article, we will discuss the possible reasons behind this issue and provide step-by-step solutions to get your Eufy cameras back online.

Eufy Camera Offline

Understanding the “Eufy Camera Offline” Issue

When your Eufy camera shows as offline, it means that the camera is not connecting to the Eufy app or your Wi-Fi network. There could be several reasons for this, ranging from connectivity issues to firmware glitches. Here are some common causes:

  1. Wi-Fi Connection Problems: If your camera loses its connection to the Wi-Fi network, it will appear as offline in the app.
  2. Power Supply Issues: A camera without sufficient power won’t be able to maintain a stable connection. This could be due to low battery levels or faulty power cables.
  3. Firmware Update: Sometimes, a failed firmware update can lead to connectivity problems.
  4. Router Configuration: Incorrect router settings, such as blocking the camera’s IP address or using incompatible security protocols, can cause connectivity issues.

Troubleshooting Steps

Before reaching out to support or external services like “Setup Camera,” you can try these troubleshooting steps to fix the “Eufy Camera Offline” issue:

  1. Check Camera Power: Ensure that your camera is receiving power. Replace the batteries if needed or verify the power cable’s integrity.
  2. Check Wi-Fi Signal: Make sure your camera is within a reasonable range of your Wi-Fi router and there are no significant obstacles blocking the signal.
  3. Restart Camera: Power cycle the camera by turning it off and on. This simple step can often resolve connectivity issues.
  4. Update Firmware: If a firmware update was recently released, ensure your camera is running the latest version. Check the Eufy app or website for instructions on updating firmware.
  5. Check Network Security Settings: Review your router’s security settings to make sure they are compatible with the camera’s requirements.
  6. Reset Camera: If none of the above steps work, you might need to reset your camera to its factory settings. Refer to the camera’s manual for instructions on how to do this.
  7. Contact Support: If the issue persists, it might be time to contact Eufy customer support for further assistance. They can guide you through advanced troubleshooting steps or offer a replacement if the camera is defective.


If you’ve exhausted all local troubleshooting options and still can’t resolve the “Eufy Camera Offline” issue, you might consider seeking help from external resources like “” This service specializes in assisting users with setting up and troubleshooting smart cameras, including Eufy cameras. They can provide step-by-step guides, video tutorials, and personalized support to help you get your cameras back online.


Dealing with a “Eufy Camera Offline” issue can be frustrating, but with a systematic approach to troubleshooting, you can often resolve the problem on your own. By following the steps mentioned in this article, you can identify the cause of the issue and take appropriate measures to restore your Eufy camera’s connection. Remember that while external services like “ for Camera Support” can be helpful, it’s always a good idea to exhaust your local troubleshooting options first and reach out to Eufy’s official support if needed.

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