Why is My Nest Camera Not Recording Video/Audio?

Nest cameras have become an integral part of modern home security systems, providing a sense of safety and control. However, there may come a time when you encounter issues with your Nest camera not recording video or audio as expected. This article aims to provide you with insights into the possible reasons behind this problem and offers troubleshooting steps to get your Nest camera back on track. For professional assistance, you can contact Setup Camera.

Nest Security Camera Installation

Common Reasons for Nest Camera Video/Audio Recording Issues

  1. Poor Internet Connection: A stable and robust internet connection is crucial for the proper functioning of your Nest camera. If your camera is unable to connect to the internet or has a weak signal, it may not record video or audio.
  2. Camera Placement: The location of your Nest camera matters. If the camera is placed in an area with poor lighting, extreme temperatures, or obstructions, it might affect its performance.
  3. Power Supply Issues: Insufficient power supply or connectivity to the camera can lead to recording problems. Make sure your camera is receiving power and that the cables are securely connected.
  4. Firmware Updates: Outdated firmware can lead to compatibility issues, potentially affecting your camera’s recording capabilities.
  5. Storage Space: If your Nest camera uses cloud storage for recordings, a lack of available space could prevent new videos from being saved.
  6. Camera Settings: Incorrect settings, such as turning off recording or enabling privacy modes, can cause your camera not to record.
  7. Subscription Status: If you have a subscription plan for cloud storage, ensure that it’s active and properly linked to your camera.

Troubleshooting Steps

  1. Check Internet Connection: Verify that your camera has a stable internet connection. Restart your router if needed.
  2. Camera Placement: Ensure the camera is placed in a well-lit, suitable location and is free from obstructions.
  3. Power Supply: Confirm that the camera is powered and the cables are securely connected. Consider using an official power adapter.
  4. Update Firmware: Check if your camera’s firmware is up to date. If not, update it through the Nest app.
  5. Storage Space: If using cloud storage, review your storage capacity. Delete old recordings if necessary.
  6. Camera Settings: Double-check camera settings in the Nest app. Ensure recording and audio features are enabled.
  7. Subscription: Verify your subscription status and ensure it’s linked correctly to your camera.
  8. Restart Camera: Try restarting your camera through the Nest app.
  9. Factory Reset: If all else fails, you might need to perform a factory reset on your camera. Be cautious, as this will erase your current settings.

Contact Setupcamera.com

If you’ve exhausted all troubleshooting options and your Nest camera still isn’t recording video or audio, it’s time to seek professional assistance. Setupcamera.com specializes in Nest camera setup, maintenance, and troubleshooting. Their team of experts can diagnose and resolve complex issues, ensuring your home security system is back to its optimal state.


A non-recording Nest camera can be a source of frustration and concern, but with the right troubleshooting steps, you can often identify and resolve the underlying issues. Reach out to Setup Camera Tech Support for expert guidance. By addressing problems related to internet connectivity, camera placement, settings, and more, you’ll likely restore your camera’s functionality. However, if the problem persists, don’t hesitate to reach out to professionals like Setupcamera.com for expert assistance, ensuring your home security remains intact.

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